How long does it take to receive and order after it has been placed?
Most Oder’s may ship after 2-3 Business days upon ordering, however, depending on the volume of order’s please allow up to 5-7 business days to complete your order from intake, to shipping, to you front door. If you select Express shipping your order will ship out the same day if the order has been placed before 01:00 p.m. EST. Express order’s placed after 01:00 p.m. EST will be shipped the next Business day before noon.
How to choose which size is best for me?
At the footer of our website we enlisted a Size Conversion Chart to help your choose the best fit for your shape and preference. This link can be assessed for any page on our site. We provide information on how the garment fits and if whether runs true, small or large to size in the description found in the product information. The size will also, be note as seen on the model.
Is tracking information Provided?
Yes, every Package has a tracking number and will be included in the shipment confirmation email as well as once your payment has been accepted, you will receive an e-mail confirmation of your completed order. Once all items have shipped, you will be notified by email which will included your tracking number. ALL shipments will be shipped via United States Postal Office.
Can you make a custom Design?
LaDawn Monroe creates custom pieces found on the LaDawn Monroe Couture Page. We are currently not accepting custom orders. Please do not submit request/ emails for custom orders. For many legal purposes, business and branding we do not make garments designed from other designs created by others. Please do not request/ask us to replicate, reproduce, copy, and remake another’s designer’s work. La'Dawn Monroe will show dates open for Request/Submission for Custom Designs such as prom dresses and Custom Pieces.
What if my package is damaged or I never received my package?
We committed to Providing excellent customer service satisfaction. Each garment and shipment is handled with care. Gloves are warn while packaging each individual item and folded one by one and inspected thoroughly by employees. WE strive for the best Customer Service Experience, however, in the event this should happen Contact our customer service team immediately, preferable day of received and we will advise you how to follow up. Tracking number will provide date for delivery. If you have not received your order on or before the date of delivery please contact USPS at (800) USPS-AS-USPS. Please note we are not responsible for any delays that the shipping carrier may incur. IF the package is lost in the possession of the carrier we will not be responsible. However LaDawn Monroe will help in resolving any issue we can.
I have technical difficulties using what should I do?
Please follow up by email a description of your issue to ( email@example.com) and we will attempt to resolve your
concerns in a timely manner.
Packages returned to LaDawn Monroe due to an incomplete or inaccurate supplied address will require that Customer’s be responsible for any new shipments cost associated with re sending package.
"Ready to wear" Pieces (Clothing & Shoes) all have extremely fast shipping.
If you choose standard shipping the product normally take 2-3 days to arrive
to your home. If you choose express shipping its takes 1 day, in some cases
"Custom" Pieces are made exactly to your measurements so production time
is about 2-3 weeks, in some cases sooner or longer.
Standard shipping is 3-7 business Day’s via USPS,
Priority Mail via USPS, 2-3 business day’s delivery ( including Saturday).
From the initial date of shipment not the date of order placed.
Pre- order items have ship dates listed in the item description. Priority shipping will not ship until the order has been completed and placed. Shipping fee added to your product includes weight of items, tracking number confirmation, insurance, as well as shipping and handling. Every package has a tracking number. Once payment has been accepted and email will be generated and sent out for confirmation of your order. Once the Item has shipped you will be notified by email which will include your tracking number.
Most Order’s ship out within 1-3 Business Day’s depending on the intake of volume please allow up to 5-7 Business day’s. Express Order’s placed same day before 01:00 EST will be shipped out same day. Standard order’s will be shipped out the following Business day. Express orders placed on Saturday or Sunday will be shipping the next Business day. LaDawn is not responsible for Lost/stole, package damaged, unclaimed/refused packages marked delivered by USPS. Please contact USPS in your local state and city and file a claim.